If you are not 100% happy with one of our products, please let us know within 30 business days of purchase. We will do our best to help determine why the product does not work for you. Sometimes products will not work properly because the application is unclear.
If after speaking with us you are still unhappy with the product and would like to return it, please read our policies below!
- PRODUCTS (including non-refills and excluding diffusers)
- Any unopened and unused products in their original condition may be returned for a full refund within 30 days of purchase, with receipt (store credit or exchange without receipt).
- Any opened or used products may be returned for an exchange or store credit within 30 days of purchase, with receipt.
- Web orders: shipping charges are non-refundable.
- ELECTRONICS (diffusers)
- All functioning used or opened electronic products may be returned within 30 days (with receipt) for a refund, exchange, or store credit, less 10% of the originally paid price. Why a 10% fee? If a product is functioning and used, we are unable to return it to our supplier for a refund, and we are also unable to re-sell the item in store at full price.
- All non-functioning (defective) used electronic products may be returned within the warranty period (varies by product) with receipt for a full refund, exchange, or store credit.
- All returned electronics are tested in store before a return or exchange can take place.
All refills done in a personal container brought into the store are non-returnable. Please ensure you've got the right product and amount you'd like in mind before filling. If you are unsure of how much a product will cost, please ask - we'd love to help with the math!
Refills done in a new container purchased in store at the time of refilling are eligible for an in-store credit or exchange only.
- Contactless Store Returns
You may not want to venture into our storefront to do a return. No problem! Please come to our back door 7 days a week from 10 am – 3 pm. There is a doorbell that you may ring and there will be a table outside. Please leave your return on that table and ensure that a staff member confirms receipt of your return. Please do not leave your order on the table without a staff member confirming it as then we have no traceability. Once the products are received and processed we will issue your refund or store credit, as determined above.
Please allow 24 hours for returns to be processed, and allow up to 5 business days for a return to show up on your credit card.
- Shipping errors on our part
If there has been an error on our end with shipping (incorrect product, packing, etc), we will of course offer a full refund to you (including ship charges) once the returned order has been received in-house.
- Return of Unclaimed Shipped Parcels
We will happily refund the cost of your order, in Canadian dollars, less all shipping charges, for any orders that are returned to us as a result of non-pickup by a customer. Please contact us in this case so we can resolve the matter with you! We are happy to re-send your parcel out to you, and will bill you the additional shipping charges in these cases.
Get in touch with us via email [email protected] or phone 403-453-0313 and we'll gladly help you out!