If you are not 100% happy with one of our products, please let us know within 30 business days of purchase. We will do our best to help determine why the product does not work for you. Sometimes products will not work properly because the application is unclear.
If after speaking with us you are still unhappy with the product and would like to return it, please read our policies below!
PRODUCTS (excluding diffusers):
- Any unopened and unused products in their original condition may be returned for a full refund within 30 days of purchase, with receipt (store credit or exchange without receipt).
- Any opened or used products may be returned for an exchange or store credit within 30 days of purchase, with receipt.
- Web orders: shipping charges are non-refundable.
- All functioning used or opened electronic products may be returned within 30 days (with receipt) for a refund, exchange, or store credit, less 10% of the originally paid price. Why a 10% fee? If a product is functioning and used, we are unable to return it to our supplier for a refund, and we are also unable to re-sell the item in store at full price.
- All non-functioning (defective) used electronic products may be returned within the warranty period (varies by product) with receipt for a full refund, exchange, or store credit.
- All returned electronics are tested in store before a return or exchange can take place.
Note: If there has been an error on our end with shipping (incorrect product, packing, etc), we will of course offer a full refund to you (including ship charges) once the returned order has been received in-house.
Return of Unclaimed Parcels: We will happily refund the cost of your order, in Canadian dollars, less all shipping charges, for any orders that are returned to us as a result of non-pickup by a customer. Please contact us in this case so we can resolve the matter with you! We are happy to re-send your parcel out to you, and will bill you the additional shipping charges in these cases.
Get in touch with us via email firstname.lastname@example.org or phone 403-453-0313 and we'll gladly help you out!