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If you are not 100% happy with one of our products, please let us know within 30 business days of purchase. We will do our best to help determine why the product does not work for you. Sometimes products will not work properly because the application is unclear.
If after speaking with us you are still unhappy with the product and would like to return it, please read our policies below!
PRODUCTS, excluding diffusers:
Note: If there has been an error on our end with shipping (incorrect product, packing, etc), we will of course offer a full refund to you (including ship charges) once the returned order has been received in-house.
Get in touch with us via email email@example.com or phone 403-453-0313 and we'll gladly help you out!
Return of Unclaimed Parcels: We will happily refund the cost of your order, in Canadian dollars, less all shipping charges, for any orders that are returned to us as a result of non-pickup by a customer. Please contact us in this case so we can resolve the matter with you! We are happy to re-send your parcel out to you, and will bill you the additional shipping charges in these cases.